Water/Sewer Billing Information

Water/Sewer billings are sent quarterly in February, May, August and November. The Village of St. Charles has an auto-pay option available to all water/sewer customers. No more check writing! No more postage! No late payments! You can pay your bill automatically from your bank account using the Auto-Draft program, an electronic funds transfer program. All you have to do is complete and return the bottom portion of this form, along with a voided check or deposit slip from your bank account.

Downloadable PDF form

Frequently Asked Questions

WHAT IS THE AUTO-PAY PROGRAM? Auto-Pay allows your water and sewer bill to be automatically paid from your savings or checking account. When you sign up for the program, your utility bill will be paid on the date it is due.

WHAT ARE THE ADVANTAGES OF AUTO-PAY? Automated payment plans offer you the convenience of making time-sensitive payments without having to write a check. Even if you are away, your water and sewer bill will be automatically paid from your savings or checking account.

HOW SECURE AND RELIABLE IS IT? Auto-Pay is a secure, reliable way to pay your water and sewer bill. When you authorize Auto-Pay, you are giving the Village of St. Charles permission to withdraw the amount of each Village utility bill from your checking or savings account. The withdrawals are done by your financial institution. Your monthly bank statement will indicate that the withdrawal has been made.

WILL I STILL RECEIVE A WATER/SEWER BILL? Yes. You will still receive a bill indicating that your designated savings or checking account will be bank drafted (or drawn) on the due date indicated on your bill.

HOW WILL I KNOW WHEN I’M ENROLLED AND THE AUTOMATIC PAYMENTS WILL BEGIN? You will know you’re enrolled by the text “Auto Draft–Do Not Pay” on your water and sewer bill (see right). The Village’s Water Department also will contact you to confirm your enrollment and to notify you of the billing cycle when the first automatic payment will occur.

WHAT HAPPENS IF A PAYMENT IS REJECTED? Payments may be rejected by your financial institution because of insufficient funds, closed/unauthorized accounts, or for other reasons. Check with your financial institution for possible fees it may impose if your payment is rejected.

WHAT IF MY BANKING INFORMATION CHANGES? Please notify the Village of St. Charles Water Department of a change in banking information by resubmitting the form below with the updated information, including the date the change is effective. NOTE: If an automatic payment fails because the Village was not informed of a bank account change, customers will be assessed the 10% penalty for payment after the due date.

WHO DO I CONTACT FOR MORE INFORMATION? For further information about this great time-saving service, please contact the Village of St. Charles Water Department at 989-865-8287 or e-mail us at autodraft@stcmi.com .